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Forums OroCRM Role of CRM

This topic contains 1 reply, has 2 voices, and was last updated by  19prince 4 years, 1 month ago.

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  • #26972

    jackson300033
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    Hi every one,Can any one tell me the role of customer relationship management.

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  • #26973

    19prince
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    This is a big question. Here’s how wikipedia defines it:

    Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

    In different contexts, it means different things… For example, a B2B company that sells enterprise software may have a long lead time to sales – with many pre-sales touch points. Whereas, an ecommerce outfit may sell something within 5 minutes after an initial interaction.

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