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Forums OroCRM OroCRM – Installation/Technical Issues or Problems OroCRM Tracking Magento Extension is not working

This topic contains 1 reply, has 2 voices, and was last updated by  Artem Liubeznyi 1 year, 1 month ago.

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    Topic
  • #24525

    piavgh
    Participant

    Hi everyone,

    I followed this guide https://www.orocrm.com/documentation/index/current/user-guide/marketing-tracking-website-records and setup user tracking between OroCRM and my Magento site.

    I used the OroCRM Tracking Magento Extension and I already checked all configuration (in both sides).
    But when I go to section Events in Marketing -> Tracking Websites, nothing shows up.

    Is it because of this extension or because of my mistake? And how to fix this problem?
    Thank you very much.

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  • #24526

    Artem Liubeznyi
    Keymaster

    Hi,

    Sorry for the long answer. What security protocols do your instances use? Tracking events will only be passed from Magento in case the protocols are the same, i.e. both are http or both are https.

    We will be updating our user guide shortly to better explain the configuration nuances.

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