Log Call – Widget content loading failed

OROCRM Ver 1.8.2

Getting error “Log Call – Widget content loading failed” when trying to log a call.

Topic

[Artem LiubeznyiSpectator]

Thanks for the heads up, we will investigate this issue.

Do you have any logs that could help us?

[mattymcc6Participant]

We’re receiving the “Widget Content Loading Failed” error when trying to import a leads list. We used the data import template but still cannot import our leads.

[Artem LiubeznyiSpectator]

Hi,

Can you please provide any logs?

[mattymcc6Participant]

Hi Artem,

Thanks for getting back so quickly. Here are the log when we failed importing leads…

[2016-03-23 16:13:51] request.CRITICAL: Uncaught PHP Exception Symfony\Component\OptionsResolver\Exception\InvalidOptionsException: “The option “entityName” with value null is expected to be of type “string”, but is of type “NULL”.” at /home/razorerp/public_html/razorcrm/vendor/symfony/symfony/src/Symfony/Component/OptionsResolver/OptionsResolver.php line 892 {“exception”:”[object] (Symfony\\Component\\OptionsResolver\\Exception\\InvalidOptionsException: The option \”entityName\” with value null is expected to be of type \”string\”, but is of type \”NULL\”. at /home/razorerp/public_html/razorcrm/vendor/symfony/symfony/src/Symfony/Component/OptionsResolver/OptionsResolver.php:892)”} []
[2016-03-23 16:16:42] request.CRITICAL: Uncaught PHP Exception Symfony\Component\OptionsResolver\Exception\InvalidOptionsException: “The option “entityName” with value null is expected to be of type “string”, but is of type “NULL”.” at /home/razorerp/public_html/razorcrm/vendor/symfony/symfony/src/Symfony/Component/OptionsResolver/OptionsResolver.php line 892 {“exception”:”[object] (Symfony\\Component\\OptionsResolver\\Exception\\InvalidOptionsException: The option \”entityName\” with value null is expected to be of type \”string\”, but is of type \”NULL\”. at /home/razorerp/public_html/razorcrm/vendor/symfony/symfony/src/Symfony/Component/OptionsResolver/OptionsResolver.php:892)”} []
[2016-03-23 19:35:54] request.CRITICAL: Uncaught PHP Exception Symfony\Component\OptionsResolver\Exception\InvalidOptionsException: “The option “entityName” with value null is expected to be of type “string”, but is of type “NULL”.” at /home/razorerp/public_html/razorcrm/vendor/symfony/symfony/src/Symfony/Component/OptionsResolver/OptionsResolver.php line 892 {“exception”:”[object] (Symfony\\Component\\OptionsResolver\\Exception\\InvalidOptionsException: The option \”entityName\” with value null is expected to be of type \”string\”, but is of type \”NULL\”. at /home/razorerp/public_html/razorcrm/vendor/symfony/symfony/src/Symfony/Component/OptionsResolver/OptionsResolver.php:892)”} []

[Yevhen ShyshkinParticipant]

Hello, mattymcc6.

Issue related to “entityName” option might happen if you did some modifications at Leads grid page (e.g. overridden template) and then updated apllication – so, you should check why entity name is not passed to controller.

Here is the entry point to debug this issue – you should check if you have “entity” parameter at your request, and if not – check why it isn’t there are pass correct class name.

[mattymcc6Participant]

Hi Yevhen,

Thank you for the insight. I will relay the message to our sys admin and try again. Thank you

[livelydesignsParticipant]

Warning: date_default_timezone_get(): It is not safe to rely on the system’s timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone ‘UTC’ for now, but please set date.timezone to select your timezone. in /home/livi/public_html/crm.livi.cm/app/cache/dist/prod/classes.php on line 6725

Fatal error: Uncaught exception ‘RuntimeException’ with message ‘Failed to start the session because headers have already been sent by “/home/livi/public_html/crm.livi.cm/app/cache/dist/prod/classes.php” at line 6725.’ in /home/livi/public_html/crm.livi.cm/app/cache/dist/prod/classes.php:118 Stack trace: #0 /home/livi/public_html/crm.livi.cm/app/cache/dist/prod/classes.php(192): Symfony\Component\HttpFoundation\Session\Storage\NativeSessionStorage->start() #1 /home/livi/public_html/crm.livi.cm/app/cache/dist/prod/classes.php(496): Symfony\Component\HttpFoundation\Session\Storage\NativeSessionStorage->getBag(‘attributes’) #2 /home/livi/public_html/crm.livi.cm/vendor/symfony/symfony/src/Symfony/Component/Security/Http/Firewall/ExceptionListener.php(213): Symfony\Component\HttpFoundation\Session\Session->set(‘_security.main….’, ‘http://crm.livi…’) #3 /home/livi/public_html/crm.livi.cm/vendor/symfony/symfony/src/Symfony/Component/Security/Http/Firewall/ExceptionListener.php(191): Symfony\Component\Security\Http\Firewall\E in /home/livi/public_html/crm.livi.cm/vendor/twig/twig/lib/Twig/Parser.php on line 182

[Yevhen ShyshkinParticipant]

You should specify date.timezone value in PHP configuration at php.ini.
http://php.net/manual/en/datetime.configuration.php

[livelydesignsParticipant]

Yeah it is specified! That’s why I’m stumped! There’s a large amount of php scripts on the server that make use of date and timezone functions and none are failing nor warning.. It’s odd this

[Yevhen ShyshkinParticipant]

We’ve faced such issue if system had several installed PHP interpreters (one for CLI and another for Web server), so they have different configs – please, check this case too.

[Author]

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