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Forums OroCRM OroCRM – Installation/Technical Issues or Problems Calendar Event context search showing Accounts from Different Business Units

This topic contains 7 replies, has 3 voices, and was last updated by  Alex Rudenko 1 year, 7 months ago.

  • Creator
    Topic
  • #24420

    Madhur
    Participant

    Hi,

    This is a little bit weird problem.

    We have 3 Business Units. Lets call them Bu1, Bu2 and Bu3. Created some users belonging to each Business Unit. The access level in roles for these users is set to User Level.

    Now when each user logs in they see the accounts for which they are the owner. Until this point no issues. Everything is working fine.

    Now when the user creates a Calendar Event and wants to set a context, the Bu1 user is able to see the Bu2 users accounts. This doesn’t happen if the user types the name of the account in the context field. It only happens when the user copies and pastes the entire name of the account in the context field.

    So for example, Bu1 user has an account called Alexander Trading. Bu2 user creates a Calendar Event. While creating the Calendar Event if the Bu2 user types “Alexander Trading”, it doesn’t show up. But if Bu2 user copies the text “Alexander Trading” from notepad and pastes it directly in the Context field, the account shows up.

    Is this a bug with the Context Search feature? Because I have confirmed that the roles are set properly to user level.

    Please help. I am sure that users will copy paste the account name rather than typing it.

    Thanks and Regards,
    Madhur

Viewing 7 replies - 1 through 7 (of 7 total)
  • Author
    Replies
  • #24421

    Artem Liubeznyi
    Keymaster

    Hi Madhur,

    Appears to be a bug. Thanks for pointing it out, we will investigate this issue and fix it.

    #24422

    Alex Rudenko
    Moderator

    Hi, Madhur

    Thank you for submitting your request. We have already checked this issue and cannot reproduce it on our instances. Could you please provide us with additional information about your OroCRM version and so on.

    We look forward to assisting you!

    Thank you,
    Alex

    #24423

    Madhur
    Participant

    Hi Alex,

    Thanks for the response.

    I will post all the required information along with the screen shots tomorrow. Sorry for the delay!!

    With Regards,
    Madhur

    #24424

    Alex Rudenko
    Moderator

    Yes, please!

    Madhur, we will be waiting for this information and try to help you after receiving.

    Thank you,
    Alex

    #24425

    Madhur
    Participant

    Hi Alex,

    Thanks for the patience.

    I have installed OroCRM on 26th January 2016. So..
    OroCRM: 1.8 (updated using Composer)
    OS: CentOS 6.7
    PHP: 5.5.34
    Zend: 2.5
    Zend OP Cache: 7.0.6
    Apache: 2.2.15

    When I tried using this on the latest version i don’t see the error. So I am just guessing that this might be a problem with 1.8 version.

    Please let me know how can I go ahead. Sorry, couldn’t attach the screenshots as there is a matter of NDA with the client.

    Thanks and Regards,
    Madhur

    #24426

    Madhur
    Participant

    Hi Alex,

    Please let me know if you need any more information from me.

    Thanks a lot!

    Regards,
    Madhur

    #24427

    Alex Rudenko
    Moderator

    Hi Madhur,

    Thank you for the provided information about your OroCRM.
    We agree with much of what you have written and there is no same issue in the last version of OroCRM. It is to be noted that Contexts as an element was added to Emails in OroCRM 1.7.0 and for all activities in OroCRM 1.9.0. Please, make sure by following the link https://www.orocrm.com/previous-versions/orocrm-1-9-3.

    So we would like to ask you to check your OroCRM version again. Thank you in advance.

    Alex

Viewing 7 replies - 1 through 7 (of 7 total)

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